Privacy Policy for Calidum Boutique Suites
Effective Date: 11.09.2025
Welcome to https://calidum-boutique.com/ (the “Website”), owned and operated by Calidum Boutique Suites (“we,” “us,” or “our”).
We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you browse our Website, make a reservation, or stay at our accommodation.
1. Personal Data We Collect
a) Data You Provide Directly
We collect personal information when you make an inquiry, reservation, or stay with us:
- Guest identification data: full name, email address, phone number, nationality (if required by law)
- Reservation details: check-in and check-out dates, number of guests, accommodation unit, special requests
- Billing data: billing address, invoice details
- Payment data: payment method and transaction status
(payment card details are processed securely by third-party payment providers and are not stored by us) - Communication data: messages, inquiries, reviews, and customer support correspondence
b) Automatically Collected Data
When you use our Website, we automatically collect:
- Technical data: IP address, browser type, device type, operating system
- Usage data: pages visited, time spent on pages, referring URLs, interactions
- Cookies and tracking data: session data, preferences, analytics identifiers
c) Data from Third Parties
We receive personal data from trusted partners, including:
- Online Travel Agencies (OTAs) (e.g. Booking.com, Airbnb, Expedia):
guest name, contact details, reservation details - Channel manager / OTA sync systems:
reservation synchronization, availability, pricing, booking status - Marketing platforms (only if you opt in)
2. How We Use Your Personal Data
We process personal data strictly for legitimate hospitality purposes:
- Reservation management: booking confirmation, modification, cancellation
- OTA and channel synchronization: real-time availability and reservation handling
- Guest communication: pre-arrival, stay-related, and post-stay messages
- Payment processing: secure payment handling and invoicing
- Legal compliance: guest registration, tax obligations, fraud prevention
- Service improvement: website analytics and operational optimization
- Marketing communications: newsletters or offers, only with explicit consent
3. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), we rely on the following legal bases:
- Contractual necessity: processing required to manage reservations and accommodation services
- Legal obligation: compliance with hospitality, tax, and guest registration laws
- Legitimate interest: business operations, service improvement, fraud prevention
- Consent: marketing communications and non-essential cookies
4. Cookies and Tracking Technologies
We use cookies and similar technologies for:
- Essential cookies: booking functionality, security, session management
- Analytics cookies: website performance and visitor behavior analysis
- Marketing cookies: only if consent is given
You can manage cookie preferences through your browser or cookie banner.
Disabling cookies may affect Website functionality.
5. Sharing of Personal Data
We share personal data only with trusted service providers, including:
- OTA platforms (e.g. Booking.com, Airbnb) for reservation fulfillment
- Channel manager / OTA sync providers for booking synchronization
- Payment processors (e.g. Stripe, PayPal) for secure transactions
- Email and communication tools for guest communication
- Analytics providers (e.g. Google Analytics)
All partners process data under strict confidentiality and GDPR-compliant agreements.
6. Data Retention
We retain personal data only as long as necessary for:
- Reservation management and guest services
- Legal and accounting obligations
- Dispute resolution and audits
After the retention period, data is securely deleted or anonymized.
7. Data Security
We apply appropriate technical and organizational measures to protect personal data, including:
- Secure servers and encrypted connections
- Restricted access to personal data
- Trusted third-party systems for payments and OTA synchronization
Despite safeguards, no system is completely secure. Guests should protect their own credentials.
8. Your Data Protection Rights
Depending on your jurisdiction, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion (right to erasure)
- Restrict or object to processing
- Data portability
- Withdraw consent for marketing communications
Requests can be submitted via the contact details below. Identity verification may be required.
9. Children’s Privacy
Our accommodation services are intended for adults.
We do not knowingly collect personal data from children without parental consent, except where required for legal guest registration.
10. Changes to This Privacy Policy
We may update this Privacy Policy to reflect legal or operational changes.
The updated version will be published on our Website with a new effective date.
11. Contact Information
For privacy-related inquiries or data rights requests, contact us at:
Business Name: Calidum Boutique Suites
Email: info@calidum-boutique.com
Website: https://calidum-boutique.com/
